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Troubleshooting

My import has no students

  1. Run Check data access on the connection. If Enrollments fails, enable that permission in your SIS and pull again.
  2. If the numbers look too large or periods look impossible, choose your campus on the connection form.
  3. If everything answers but is empty, the credential may point at the wrong academic year.

You can also ask nOS AI "Why is my import thin?" and it will run the same diagnosis for you.