Terms of Service

In plain EnglishThese are the rules for using nOS AI Assistant. By using it, you and your school agree to them.

These Terms of Service (“Terms”) are an agreement between nOS LLC, a North Carolina limited liability company (“nOS,” “we,” or “us”), and the school, district or other organization that uses nOS AI Assistant (nosassistant.org, the “Service”), together with each person who uses the Service for it (“you”). By creating an account, accepting these Terms, or using the Service, you agree to them. If you do not agree, do not use the Service.

These Terms work together with the Privacy Policy and the Student Data Privacy and Data Processing Agreement (“DPA”). If these Terms and the DPA disagree about how Student Data is handled, the DPA controls.

1. Definitions

In plain EnglishA few words used throughout, so everyone reads them the same way.

“School” means the school, district or organization that holds the account. “Authorized User” means a person the School has allowed into its account, by signing up as its owner or by invitation. “School Data” means everything the School or its Authorized Users put into the Service: schedule files, data read from a student information system (“SIS”), the school profile entered during setup, conversations and uploaded documents. “Student Data” means School Data that identifies, or can reasonably be linked to, an individual student. “Answer” means anything the Service generates in response to a question, including text, charts and files.

2. What the Service is

In plain EnglishnOS AI reads your schedule data and answers questions about it. It never changes your SIS or your files.

The Service is a read-only assistant that answers plain-English questions about a school’s master schedule, using data the School connects through a read-only SIS link or uploads directly, plus the school profile the School describes in setup. It can explain, compare, simulate “what if” changes, draw charts and produce files for the School to download. It does not build or optimize a schedule, and it never writes to, edits or deletes anything in the School’s SIS or source files.

3. Accounts and who may act for the School

In plain EnglishKeep your sign-in safe. Only people your school authorizes should be in its account.

3.1 Accounts

Each account belongs to one School. The person who creates it becomes its owner and may invite colleagues. Owners and admins manage members, billing, the school profile and the School’s agreements.

3.2 Your responsibilities

You must give accurate information, keep your password and any second sign-in factor private, and tell us promptly at bennettmiller@nosplanner.com if you think someone has used your account without permission. The School is responsible for what its Authorized Users do in its account and for removing people who should no longer have access.

3.3 Authority to sign

A person who signs the DPA or another agreement for the School in the Service represents that they are authorized to bind the School. A person who accepts these Terms for themselves agrees to them for their own use of the Service.

4. Acceptable use

In plain EnglishUse nOS for your school’s own work, lawfully, and do not try to break or misuse it.

You may use the Service only for the School’s internal educational and administrative purposes. You must not: (a) upload malicious code, or try to reach parts of the Service or other schools’ data you are not meant to reach; (b) resell, sublicense or provide the Service to anyone outside the School; (c) reverse engineer or copy the Service, or use it to build a competing product; (d) use automated means to extract data from the Service, other than its own exports; (e) use the Service to harass anyone or to make decisions about a student solely on the basis of an Answer; or (f) upload data you are not allowed to share, or use the Service in breach of any law.

5. Your data

In plain EnglishYour school owns its data. We use it only to run the Service for you, as the DPA describes.

The School owns all School Data. The School gives nOS a limited permission to host, process and display School Data only to provide, secure and support the Service for the School, as described in the DPA and the Privacy Policy. nOS does not sell School Data, does not use it for advertising, and does not use it to train artificial-intelligence models.

You confirm that the School has the right to share the School Data it puts into the Service, and that doing so follows its own policies and the law, including FERPA. The Service needs only scheduling data. Please do not upload health, financial, disciplinary or grade records; no feature requires them.

6. AI answers can be wrong

In plain EnglishnOS AI is a helper, not a decision-maker. Check anything important before you rely on it.

Answers are produced by an artificial-intelligence model and can be incomplete, out of date or wrong, even when they sound confident. They depend on the data the School provided. The School’s staff must review an Answer before relying on it, before sharing it with students or families, and before making any decision about a student. The School remains responsible for its schedule and for decisions about its students.

7. Plans, billing and cancellation

In plain EnglishPaid plans are annual, billed through Stripe, and renew unless you cancel. Cancelling stops the next renewal.

The Service is offered on a free plan and on paid plans. The current plans, prices and usage allowances are published at nosassistant.org/pricing. Paid plans are billed in advance through Stripe, Inc., and renew automatically at the then-current price unless cancelled before the renewal date. You can cancel at any time from Settings → Billing; cancellation stops the next renewal and the plan stays active until the end of the term already paid for. Fees are not refundable except where the law requires it, where these Terms or the DPA say so, or where nOS materially fails to provide the Service.

nOS may change prices or allowances for future terms with at least thirty (30) days’ notice. A change takes effect at your next renewal. Plans granted by nOS outside self-serve checkout (such as complimentary access) are changed only by nOS.

8. Ownership of the Service and feedback

In plain EnglishWe own the software. You own your data. Suggestions you send may be used to improve nOS.

The Service, including its software, design and documentation, belongs to nOS and its licensors. These Terms give the School the right to use the Service while its account is active, and no other rights. If you send us ideas or feedback, nOS may use them without obligation to you, but never in a way that discloses School Data.

9. Availability, support and changes

In plain EnglishWe work to keep nOS running and will tell you about significant changes.

nOS uses commercially reasonable efforts to keep the Service available and secure, but does not promise it will be uninterrupted or error-free. Planned maintenance is scheduled at quiet times where practical. Support is by email at bennettmiller@nosplanner.com. nOS may improve or change features over time; it will not remove a core capability the School has paid for during a paid term without notice and, if the change is material, a pro-rated refund.

10. Disclaimer of warranties

In plain EnglishApart from what these Terms and the DPA promise, the Service is provided as it is.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR THE DPA, THE SERVICE AND ALL ANSWERS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, nOS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. THIS SECTION DOES NOT LIMIT nOS’S DUTIES UNDER THE DPA.

11. Limitation of liability

In plain EnglishIf something goes wrong, each side’s liability is capped, except for the serious cases listed here.

TO THE FULLEST EXTENT THE LAW ALLOWS: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or goodwill; and (b) each party’s total liability arising out of these Terms is limited to the fees the School paid nOS in the twelve (12) months before the claim, or one hundred US dollars (US $100) if that is greater. These limits do not apply to a party’s fraud or willful misconduct, to the School’s duty to pay fees, or to nOS’s costs of notice under Section 9 of the DPA.

12. Indemnification

In plain EnglishEach side covers the other for problems it causes in the ways described here.

The School will defend and indemnify nOS against third-party claims arising from School Data the School had no right to share or from use of the Service in breach of Section 4. nOS will defend and indemnify the School against third-party claims that the Service, as provided by nOS, infringes that party’s intellectual property rights. The party seeking protection must give prompt notice of the claim and reasonable cooperation, and let the other party control the defense.

13. Suspension, termination and your data

In plain EnglishYou can leave at any time. We may suspend accounts that put the Service or others at risk.

The School may stop using the Service and delete its account at any time from Settings. nOS may suspend access immediately to stop a security threat or unlawful use, and may end these Terms for a material breach that is not fixed within thirty (30) days of notice. When an account is deleted or these Terms end, School Data is handled as Section 11 of the DPA describes: a fourteen-day window to restore or export, then permanent deletion.

14. Governing law and disputes

In plain EnglishNorth Carolina law applies, and disputes go to courts in Wake County, North Carolina.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Before filing a claim, each party will first try in good faith to resolve the dispute by contacting the other for at least thirty (30) days. Any dispute that is not resolved will be heard only in the state or federal courts located in Wake County, North Carolina, and each party consents to their jurisdiction. Where a public School is required by law to use the law or courts of its own state, that requirement applies instead.

15. Changes to these Terms

In plain EnglishIf we change these Terms, we will say so in advance and ask you to accept the new version.

nOS may update these Terms. Each edition carries its own version date. For a material change, nOS will give at least thirty (30) days’ notice to the School’s owners and admins and ask each Authorized User to accept the new edition in the Service. The edition a person accepted continues to apply to them until they accept a newer one, except where a change is needed to comply with the law.

16. General

In plain EnglishThe usual contract housekeeping.

These Terms, the Privacy Policy and the DPA are the whole agreement about the Service and replace earlier discussions on the same subject. If any part is found unenforceable, the rest still applies. A failure to enforce a right is not a waiver of it. Neither party may assign these Terms without the other’s consent, except to a successor to its business that agrees to be bound by them; nOS will notify the School of any such assignment. Neither party is responsible for delays caused by events outside its reasonable control. Notices to nOS go to the address in Section 17; notices to the School go to its account owner’s email address.

17. Contact

In plain EnglishHow to reach us.

Questions about these Terms: bennettmiller@nosplanner.com. Related documents: Privacy Policy · Data Processing Agreement · Security & trust.