How can we help?
Getting started
- What nOS AI isA read-only assistant that answers questions about your school's master schedule.
- Your first ten minutesLoad the sample school, ask a question, then bring in your own data.
- Schedule versions and the current scheduleEvery import is kept as its own version; exactly one is current at a time.
- Keyboard shortcutsSend, stop, start a new conversation, and open the command palette from the keyboard.
Importing files
- Importing a spreadsheetDrop an XLSX or CSV on Data & connections; review the mapping, then keep it.
- How columns are recognizednOS matches headers like Student ID, Course, Period, Teacher, and Room automatically.
- Attaching files in chatSpreadsheets become schedule data; other files are read so you can discuss them.
SIS connections
- Connecting your SISnOS reads from 19 student information systems and never writes back.
- Why the Enrollments permission mattersMost thin imports are a missing read permission, usually Enrollments.
- Choosing a campus on a district-wide connectionPick your school so several campuses' timetables aren't merged together.
- Course requests and next-year demandSome systems don't expose course requests; upload a Requests workbook instead.
- Connecting PowerSchoolStep-by-step setup and the exact read permissions for PowerSchool.
- Connecting BlackbaudStep-by-step setup and the exact read permissions for Blackbaud.
Asking good questions
- Asking good questionsBe specific about who, which version, and what you want back.
- How nOS AI works through a questionOne assistant: quick on lookups, thorough on harder questions.
- Charts, files, and what-ifsAsk for a chart, a spreadsheet, a PDF, or a projected what-if.
- What nOS remembersDurable facts you approve, plus summaries of past conversations.
- The daily briefingAn at-a-glance health check on the chat home, optionally emailed each morning.
What nOS AI can and can't do
- nOS AI is read-onlyIt never writes to your SIS; changes land only when you import them yourself.
- nOS AI doesn't build schedulesIt analyzes the schedule you have; building one is done in the full nOS app.
- How nOS AI stays accurateIt looks things up instead of guessing and flags incomplete data.
- Web search and your dataWeb lookups are checked so student data never leaves in a search.
Team and roles
Security
Billing and plans
Privacy and FERPA
- FERPA and student dataYour school stays in control; nOS processes records only to answer your questions.
- Exporting or erasing one student's recordsOwners and admins can export or erase a person from Settings, Data & privacy.
- Data retention and account deletionVersions are pruned automatically; deleted accounts are purged after a grace period.
Troubleshooting
- My import has no studentsAlmost always a missing Enrollments permission or the wrong campus or year.
- An import is stuck or failedRetry from the progress card; a retry reuses the file you already uploaded.
- I ran out of chatsChats refresh each month; upgrade for more in the meantime.
- Using nOS on a spotty connectionnOS needs a connection; when you're offline it shows a friendly page.
- Contacting supportUse Help and support in the app, or email us.